Refund policy

Last updated: January 17, 2026

We want you to love your purchase. If something isn’t right, we’ll make it right.

Returns

• Return window: You can request a return within 15 days of delivery.

• To be eligible, the item must be unused, in the same condition you received it, and in the original packaging.

• You’ll also need your order number (or proof of purchase).

Non-returnable items

• Gift cards

• Final sale/clearance items (if marked “Final Sale”)

• Items that show signs of use or damage not caused during shipping

Damaged, defective, or wrong item

If your item arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery using our Contact page (top menu: Contact) and include:

• Your order number

• A clear photo/video showing the issue

We’ll send a replacement or issue a refund if a replacement isn’t available.

Return shipping

• If the return is due to our error (wrong/defective/damaged item), we’ll cover return shipping.

• Otherwise, return shipping costs are the customer’s responsibility.

Refunds

Once your return is received and inspected, we’ll notify you of approval. If approved:

• Refunds are issued to the original payment method

• Please allow 5–10 business days for your bank/card provider to process it

How to start a return

To start a return, please submit your request through our Contact page (top menu: Contact) and include your order number and the reason for your return.